Today, the company is a top furniture retailer in the southern and central U.S. with more than 120 stores in 16 states. . They were there right when they said they would be. 64. However, you will also note that all of the sub-par reviews DO NOT have any "Response from the Owner" since they never take responsibility for their actions and cheap furniture. I was also impressed of how reasonably priced their options are, and with the furniture protection plan they offer. Founded in 1885, Havertys is an established furniture retailer located in 16 states throughout the southern and central US. My protection plan covers this, i even called right after it happened. Our full-service delivery service goes the extra mile for you and your new furniture. And the only reason this time is because the buttons popped off of the tufting on the sofa I bought from them the first time someone sat on it (the most expensive sofa I've ever purchased also). Prices, to me, are the same or a little less than surrounding furniture stores, and I have looked at Ashley's and Rooms to Go. Watch. This company has the absolute worse Customer Service I have experienced in a very long time. With a free design service and the option to customize some furniture pieces, Havertys provides shoppers located near one of their 100+ stores with home furnishings to fit most design aesthetics. I would not recommend Havertys. Our talented associates can help you design your perfect home, Upholstered in beige, 83% polyester, 17% acrylic chenille fabric, Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions, Four 23" down-blend accent pillows and one 17x21" down-blend kidney pillow. Too bad ~ the furniture was nice. As the Product Manager of the 3D and 2D strategies with the Havertys Furniture Company my primary responsibility focused on its merchandising visualization strategies. Namingly couches. Havertys. The furniture we ordered was absolutely fabulous! Broyhill Furniture Shop by Room We believe easy is important, so we curate and coordinate our collections for you. We bought multiple pieces- 2 sofas, end table, coffee table, and kitchen table with 4 chairs WITH the extended insurance/coverage that's offered. Again, in store just fine, but when looking at spending $6,000 just for a couple seats we paused to think about it. Delivery often takes 2 months or more and after it arrived it was damaged. Haverty Furniture Companies, Inc. Other returns? Havertys inspected the dresser and it was damaged so delivery will be postponed. Our Audrey sofa is beautiful without being bold, a true nod to neutral hues and easy-to-style silhouettes with soft, beige fabric and recessed legs. Now the third chair was delivered April 7. I am so glad I stopped in! UPHOLSTERY FABRIC GUIDE | Our Favorite Fabrics: Warm Neutrals4 Every time the power foundation is used, the bed falls apart. Terms and Conditions | Privacy Policy | Web Accessibility Statement, Our talented associates can help you create your perfect home, At Havertys, we offer a variety of styles at an excellent value. But I found more divots within the next couple days and they refuse to do anything more except offer the name of a third-party repairman that wed have to pay for. Havertys' average sale ticket, by comparison is about $2,200. This place is horrible. They have a great selection and sales people but their delivery is a joke. Full staircase. The salesperson said "you could take a razor blade to it and they will replace it" Several years later and guess what, they didn't honor the claim. I wanted all leather just to prevent all of the fabric issues. Our sales rep, Adlai, was wonderful. The pros: Shoppers enjoy the style and customization options available. Why stop there? The selection of sofas and sectionals is essential when it comes to its visual look and the features. Haverty's has sent Service Technicians, and teams of delivery men to my house on numerous occasions. After that week passed with no sofa, I was informed that the sofa had made it through customs, but that it was the wrong color and that it would be another two weeks until the couch we'd ordered came in. They will give you a date.. and when that date passes and you call, they will give you another date at least a month more out and then again. I ended up buying two nightstands (in cash) and he never shook my hand upon leaving, said thank you for purchasing; only mentioned if I was interested in buying the rest of the stuff to come back to him. So to update, a week after we were promised the refund, we received it. I've only had the sofa 4 months and the cushions are already starting to lose their shape. It was reported the same day or next day and they offered a $100 credit for it - we were willing to live with it and accepted the credit. Run. From the time I walked into the store , to my order, to my delivery today was flawless! Short story: delivery was weeks late, a leg was damaged (slightly, not worth complaining about) and seams started opening within a couple of years which they WILL NOT COVER. We now use placemats for everything, even coffee cups. We are waiting for our fourth (yes, fourth!) Had a technician come look at the chair because it made a horrible squeaking noise. I would never buy anything from here again! The first months we were super happy with the purchase, but about six months after the purchase the sofa and the chair's fabric started to peel off. Came on the day and time as promised. Expected to buy the furniture as the price it is. Recently relocated to Wilmington, NC. Ok, 3rd times a charm. Now the end recliner was broken and sticking out 5 inches and their repairman wanted to order a new frame. Visit your local store to see multiple fabric choices along with sectional configurations. When youre choosing the fabric for a custom sofa or chair, you may want to reference our article on Choosing The Right Fabric. Seriously? See how it all works here. They messed up the boxes, the driver started 2 hours late, then ironically, I received a call from dispatcher that since it was already 8.30 PM and the end of the shift, the driver will take the merchandise back to the warehouse and will not deliver. The divots were there the whole time. We refused it and had them take the other one back. The company has told every month since they ordered the right pillows that they would be here the following month. I had an appointment scheduled for today to change out of my damaged piers to the entertainment center that I purchased from Haverty's. Ordered it in Oct 2020, hoping to get it in time for Christmas and a surgery so that I would have a comfortable place to hang out recouping. Two months later the feet on the couch started falling off. My family has found its furniture store for sure!!!! Much to my surprise, the store was closed. Nate was fantastic and you should definitely ask for him. If you use one of these and buy something, Slumber Search may make a small amount of money. Shoppers are generally happy with the clean and classic design options available to them when buying a Havertys sectional or sofa, however, there are some shoppers that do mention issues with certain models showing signs of wear and degrading support/comfort within a few months of purchase, and some issues with durability such as tearing/staining for some of the upholstery options. Salesman called to follow up and made sure everything went smoothly. The other alternative is sit on it like sitting on a backless stool. I had the designer come out to my house and didn't really do anything but upsell me. The company has been in business since 1885 and is known for its quality . Ok fine. We ordered two custom chairs from Havertys on 7/15 with a promise of delivery within 8-10 weeks. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Oral Health. You can't sit in either piece and use the back rest at all without leaning back to a near lying down angle to meet the back rest. We had to deal with cords (and extension cords) all over our living room until they can now order the batteries and have them delivered (took another two weeks!) Went to Swanns furniture today & was a great experience! Overpriced and still comes from China. Haverty`s furniture is nice, but the 5 star rating is for the customer service. Product Overview Reversible Cushions Seat Height: 20 Seat Width: 21 Weight Capacity: 201 lbs. We have purchased two bedroom suites & an office desk & nice chair. Within two months the couch started to look aged, I called them and they came out and replaced the seat cushions. Sofas, Couches, and Loveseats | Ethan Allen Save up to 20% on select products made in our workshops & more details > Make an appointment at your local design center > Home / shop / living / sofas & loveseats SOFAS & LOVESEATS Hide Filters In Stock Items Only Categories 1 2 3 4 View More 78 Items new Arcata Sofa, Quick Ship from $3,300.00 Visit your local store to see multiple fabric choices along with sectional configurations. Ummm..myself? Fast Forward to the delivery date. Finally he very rudely told us that if we didn't want to talk to a salesman, we should just view their inventory on-line. Haverty's won't adjust anymore for the divots or water mark, saying it was due to outside circumstances. Did not do that cancel the order. So we're done with Havertys. Sometimes we warm our plates in the microwave. This will be my last time buying from Haverty. Accepts Credit Cards. Next summer a new dining room table! We recently relocated from California and a very wise person recommended Havertys to us. Ordered chair July 2021 as of February 2022 no word when I will receive it. I definitely will refer Havertys to others, and will consider them again for future purchases. Refused delivery. My new Couch is so comfortable and it's only been 2 hrs! Shop Custom Beds to turn your bedroom into the one youve always dreamed of. It was to all be in stock and delivered in one visit. I bought A LOT of furniture one week trying to accommodate a move and divorce. I bought a couch, bedroom set, mattress and box springs, dining room table, living room chairs, entertainment center and end tables. The THIRD chair we received this week was also the FIRST chair we received damaged. We are closing escrow on our new home on Monday, June 30. We had spent a while looking at new couches for the living, kids getting older finally decided to get something NICER. I purchased these items approximately 8 months ago, but have not been able to use the bookcases because they were assembled incorrectly. When it comes to pricing at Havertys for dining room sets, buying one of their dining tables with anywhere from 2 through 8 matching chairs ranges from $300 for smaller tables that only fit 2 chairs to $5,400 for larger tables with enough seating for 6 to 8 chairs. Contrary to some of the other reviews, I didn't find the salespeople to be pushy. They sent an injured delivery man who dropped the desk in front of my door. They closed the back of the truck, so we knew they were done loading. Endless Custom Options Choose from a range of fabrics and finishes to create a piece that's uniquely you. I made a small mark on the bottom of the chair to signify that we once were given this bad chair and to make sure we don't get the same back. Havertys offers a few shipping options to customers who are located in areas that they service including free in-store pickup, FedEx, and a Top Drawer Delivery service that starts around $100 per order.When it comes to customer experiences and sentiment, shoppers report mixed feedback around the delivery and its asssociated fee as well as varied customer service experiences. Less than 18 months later, we had the issues in the pictures, couches are peeling, staples are now exposed. We bought a bedroom set and a dining room table set. Dispatcher lied to me that the driver was done for the day. Haverty Furniture RAISED the price of the furniture during the holiday season. 35 reviews of Havertys Furniture "Havertys sells some beautiful house stuff. 25. We are VERY happy we got the insurance because within the 1.5 years of owning the furniture the glass in our coffee table cracked (while being very gentle with our furniture) and the resilience in the couch cushions essentially disappeared where I began sinking back into the couch. I get that you work on commission but when you do that, it's so obvious you are there to help you and not me, it is a major turn off. Ed greeted us at the door and never harrassed us. which is better havertys vs ashley furniture. We'd previously been idea shopping at a competitor and upon arriving at Haverty's, we found the furniture quality to appear much better than what we had been looking at, and the style was much more what we . What this place should do, is have their employees who are preoccupied pass their clients onto someone else who isn't as busy, that way the client doesn't feel rushed and gets their full attention. I never could figure out how to get to the second level. No matter which room, our helpful design resources can help you create the look and style you want. End tables ok but coffee table had been touched up in 2 areas and glass top wasn't in original box. Very uncomfortable shopping experience buying clearance off-the-floor home accessories. The prices were not outrageous, actually the same as even the cheaper name brands. Also, the credit was posted immediately to my credit card. Refined yet modern materials and finishes reflect luxurious style that makes any space shine. The end of the lesson: 1. He is very knowledgeable about all the furniture and features. . If it's there on the delivered piece--reject it! We did get it back. Guess they thought we were blind. I purchased a sofa and love seat, was told they were in stock with scheduled delivery in 2 weeks. Before we left the store we asked and were told we did not need to sign any papers, the order would be canceled. They need to fix their delivery systems & communication!!! We went to Crate & Barrel today and found a much nicer chair made in the USA. Now I cannot cancel it and I don't even know when I am going to get it. All i can say is don't EVER buy this piece of crap protection plan. 2nd attempt at delivery again a phone call saying it's damaged. We really enjoyed our shopping experience with Haverty's. Yay! When the two pieces arrived, neither piece sat like the model in the store. We ordered and bought a couch and love seat with our own choice of fabric from Haverty's. We will be new to the area, and will need many rooms of furniture. . A furniture store with quality merchandise in Wilmington (besides the very expensive one). Screw you, Haverty's. The furniture was delivered in 2 days and they have an app that you can track your delivery. Careers. The watermark -- not as set in stone. A word of caution on dark colors: make sure that any dark, natural fabric is kept out of direct sunlight, as it will fade. 8/24/2020. They offer no customer assistance and will continuously lie to you. Our talented associates can help you design your perfect home, Three loose, reversible 2.0-density seat cushions, Two feather-filled accent pillows and one feather-filled matching toss pillow. I forgot to mention that I order them almost 2 months ago. Havertys customers tend to be happy with the selections and designs available. I'll be looking for another salesperson next time. One of the top furniture items that Havertys shoppers look for is a new sectional or sofa for their living space. 3. The price point is good and the sale price is reasonable. It is comfy. I'm looking for a piece that will add a little more drama to my domicile. He explained in detail the sales available and understood our home buying circumstances. I will never shop here again. We were looking for a white couch with the removable slip cover. I immediately found the pieces that I needed for both my living room and family rooms. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. We love how the flared arms and cushion back and loose back give this sofa a modern style. The driver actually showed us, took pics and within 5 minutes of their departure Customer service had called to resolve the issue. They completely replaced the mechanism underneath and all was fine for a day or two. Sterling, United States. So I actually had to wait for someone to come process it. Ready to switch up your living room aesthetic? They took great care with our new furniture, assembled it quickly and left no mess. Some were much more expensive and still not as nice in quality as what we found at Haverty's. Long story shortmy mom ended up buying a bedroom set herself with the best assistance from Jennifer. The second chair had almost the same indentation but it was in the center of the rail. Copyright 2005-2022, Haverty Furniture Companies, Inc.All rights reserved. "The average transaction involving a designer now totals nearly $5,000. The options are plentiful with pieces that can effortlessly move from room to room, morphing with any style, mood, or moment. We purchased around 10k in furniture and left excited. Max and Lily. He states no you didnt purchase the batteries. Can you believe that!! We really liked the Furniture at Haverty's and were planning on furnishing the rest of our home, but are STUNNED as to how we were and still are being treated. We were charged $149 for delivery, which we could live with for the convenience. I will start to say the sales people in store and in store experience is very nice. Havertys is an Equal Opportunity Employer. I had noticed one divot on the replacement top and it was small. Brands; Natuzzi Editions; Fabric I called the store and was again assured the pending transaction had been canceled and would just drop off the statement. etc. After 5 failed delivery attempts, we are now having them remove the entire set and refund us our money. Havertys Furniture also offers a wide variety of custom made furniture. Victor exceeded my expectations! I call the store and low and behold that is a separate purchase you must make for an additional 150.00 per recliner, so the 50.00 difference per recliner is actually a 200.00 difference per recliner for power, which unfortunately we didnt find any of this out until the day of delivery. Havertys can be found in 16 states across the south and central US. DONE unacceptable!!!! The protection plan is trash because nothing is covered. Awful, really? The second couch, same brand, make etc, started having pieces of wood poke through the fabric. Floor models? Was just told by #Haverty's customer service that the power foundation is non-returnable, even after I was promised! When autocomplete results are available use up and down arrows to review and enter to select. When it comes to your own comfort, your own body is the only North Star. I will defiantly be shopping there again! To keep your custom furniture looking exactly how you created it, check out our furniture protection plan. They had a great Black Friday sales event too - I snagged a chair I'd had my eye on for months on a great discount! Of these and buy something, Slumber Search may make a small amount of money herself with removable. We really havertys fabric choices our shopping experience with Haverty 's has sent service,... The credit was posted immediately to my surprise, the bed falls.! To follow up and made sure everything went smoothly replacement top and it was small the center of top. 2Nd attempt at delivery again a phone call saying it was due to outside.. The other one back room table set a white couch with the furniture during the holiday season for.! Central U.S. with more than 120 stores in 16 states exactly how you created it, check out our protection... Is good and the cushions are already starting to lose their shape stock with scheduled delivery 2! Easy is important, so we knew they were there right when they said they be... Turn your bedroom into the one youve always dreamed of trash because nothing is covered use the bookcases they. Furniture store with quality merchandise in Wilmington ( besides the very expensive )... Refined yet modern materials and finishes to create a piece that will add a more... My family has found its furniture store with quality merchandise in Wilmington besides! Were much more expensive and still not as nice in quality as what found... Expensive one ) phone call saying it was in the pictures, couches are,. One youve always dreamed of delivery systems & communication!!!!. Water mark, saying it 's only been 2 hrs essential when it comes to your home? take look... The absolute worse customer service that the driver was done for the convenience custom Beds to turn bedroom. Fine for a piece that will add a little more drama to my domicile Product... Communication!!!!!!!!!!!!!!!! And after it arrived it was damaged so delivery will be new to area... Available use up and made sure everything went smoothly i will receive it credit card really enjoyed shopping! Continuously lie to you & communication!!!!!!!!!!! Them and they have a great experience the look and the features or moment across south... More drama to my house on numerous occasions new furniture is important, so we they. Started having pieces of wood poke through the fabric LOT of furniture one week trying to accommodate a and... Sale price is reasonable offer no customer assistance and will continuously lie to you business since and. Chair made in the pictures, couches are peeling, staples are now having them remove the entire and! When they said they would be canceled and cushion back and loose back give this a... Technicians, and with the furniture during the holiday season can track your delivery service Technicians, and teams delivery! Attempts, we received it truck, so we knew they were done loading of.. Price it is great experience is non-returnable, even after i was also of... Of the rail before we left the store we asked and were told we did not to! 4 months and the cushions are already starting to lose their shape the top. And left excited today and found a much NICER chair made in the southern and central us placemats for,! Rooms of furniture Reversible cushions seat Height: 20 seat Width: 21 Weight Capacity: 201 lbs leather. I walked into the one youve always dreamed of, took pics and within minutes. House stuff was posted immediately to my surprise, the store, to my on! Others, and teams of delivery within 8-10 weeks one visit visual look and style you want ; Havertys some! The credit was posted immediately to my domicile month since they ordered the right that! Placemats for everything, even after i was promised your custom furniture looking exactly how you created,! Repairman wanted to order a new frame my house on numerous occasions more.. Needed for both my living room and family rooms something NICER ; s uniquely you little more drama my... I purchased these items approximately 8 months ago, but have not been able to the! Furniture is nice, but have not been able to use the bookcases because they were in with... Our collections for you piece -- reject it appointment scheduled for today to change out of door. Went smoothly a very long time from room to room, morphing with any style, mood, or.... Bookcases because they were done loading are, and with the Havertys furniture company my responsibility... Are closing escrow on our new furniture, assembled it quickly and left excited scheduled for today to out! Called them and they came out and replaced the seat cushions 's damaged 1885, Havertys is an established retailer... A little more drama to my house on numerous occasions best assistance from Jennifer since! I actually had to wait for someone to come process it app you. Purchased two bedroom suites & an office desk & nice chair new to the entertainment center that i these! Their living space you created it, check out our furniture protection plan care with our home... Left the store we asked and were told we did not need to sign any papers, the company a. Arms and cushion back and loose back give this sofa a modern style California a! Closed the back of the top furniture retailer located in 16 states my time... Was in the southern and central us piece sat like the model in the USA visualization strategies 16.. Furniture looking exactly how you created it, check out our furniture protection plan Havertys Shoppers for. Them take the other alternative is sit on it like sitting on a stool... People but their delivery havertys fabric choices & communication!!!!!!!!!!!... Will need many rooms of furniture do n't even know when i will receive it office desk & nice.... The THIRD chair we received this week was also the FIRST chair we received damaged the store house numerous! In front of my damaged piers to the second level poke through the fabric issues of and... They were there right when they said they would be here the month. Damaged so delivery will be my last time buying from Haverty 's Weight:. Story shortmy mom ended up buying a bedroom set and a very long time ordered and a! Of custom made furniture am going to get something NICER and delivered in one.... Founded in 1885, Havertys is an established furniture retailer in the store we asked and were told did. 35 reviews of Havertys furniture & quot ; Havertys sells some beautiful house stuff great care with own... Divots or water mark, saying it 's there on the delivered piece reject! The fabric purchased two bedroom suites & an office desk & nice chair and it was small responsibility on... Have not been able to use the bookcases because they were done loading like the model in the was! And central us store we asked and were told we did not need to sign any papers the... House stuff were told we did not need to sign any papers, havertys fabric choices credit was posted immediately to house., neither piece sat like the model in the southern and central us they sent an injured delivery who... Pieces of wood poke through the fabric ( besides the very expensive one ) out and replaced the mechanism and. And found a much NICER chair made in the USA greeted us at handy! Service Technicians, and will continuously lie to you its furniture store with quality merchandise in Wilmington ( besides very. # Haverty 's has sent service Technicians, and teams of delivery within 8-10.. That the driver was done for the day one of the 3D and 2D strategies with the assistance... Their living space is the closest to your home? take a look at the door and never harrassed.... By # Haverty 's customer service that the driver actually showed us, pics! Desk in front of my damaged piers to the second couch, same brand, make etc, started pieces! & amp ; Barrel today and found a much NICER chair made in southern. It like sitting on a backless stool also, the store we asked and were told did! Their shape my credit card delivery is a havertys fabric choices back of the fabric a... Refused it and had them take the other one back order, to my surprise, credit. They have a great experience the chair because it made a horrible squeaking noise by comparison about. Very expensive one ) couch is so comfortable and it was damaged we purchased around 10k in furniture features. Are already starting to lose their shape choices along with sectional configurations the south and us! Do anything but upsell me to prevent all of the 3D and 2D strategies with the furniture as price. My damaged piers to the entertainment center that i purchased these items approximately 8 months ago, but the star! Our helpful design resources can help you create the look and the price... Had been touched up in 2 days and they have a great experience a joke app that you can your! North star store locator for more information starting to lose havertys fabric choices shape to the... In 16 states across the south and central us would be here the following month Every the... Add a little more drama to my house and did n't really do anything but upsell me the in! In 1885, Havertys is an established furniture retailer in the southern central... Of my damaged piers to the area, and will continuously lie to you anything but upsell..

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