This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Hi. Please check that the email youve entered is correct. covers one phone and 25 other household electronics, all for $15 a month. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. We use cookies to make wikiHow great. 2.5D rounded edge glass for comfort on the fingers and hand. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. AU $6.35 . Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. I have to try JUST ONE MORE UPDATE. Its a versa 2! Fitbit may issue you with a refurbished device if you make a warranty claim. $3.89. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. It's certainly a risk going the eBay route, so proceed with caution. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. It only covers defects in materials and workmanship, making it a manufacturer's warranty. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints The rule of thumb is you must have paid for the entire purchase using that card to qualify. If it still doesn't work, please contact customer support or try again later. Looking for Fitbit's return policy? Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear See the Fitbit. belongs to the buyer, not you. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Thats usually a problem with the Bluetooth connection. Please check that the email youve entered is correct. Use the arrows to choose products to compare. It just straight-up stopped working. Description. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 If it doesnt work, Fitbit normally replaces it. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! You should have proof of purchase. Lets fix it! We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Instead, your replacement is covered by your original Fitbits warranty. Stay tuned for future updates. Before you contact Fitbit for warranty service. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). The 9H Screen Protector covers the full Screen Even the Edges of the Watch. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Got a new or replacement Fitbit? It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. After about 10 months the watch was not working properly so I set it aside. Free shipping for many products! They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Perhaps the battery's not lasting anywhere near as long as it used to. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. For the fastest service, considershipping it at your own expense via your preferred carrier. Uh oh! The activation date is the day you set up your device. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Proceed to remove item from shopping basket? It has passed our 26 stage testing process with no issues! The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Special Features:- Full Glue Edge to Edge Full Screen Coverage. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Buy Risk Free! If you prefer calling, call their support number at (877) 623-4997. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. 2.5D rounded edge glass for comfort on the fingers and hand. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Free delivery for many products! If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. New. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Locate the Claim Warranty feature. Add a copy of your original purchase receipt to your shipment. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. If you received yours as a gift. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Replace the Product with a new or refurbished product at no additional cost. Also, the cost may be prohibitive and not worth it. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. For example, if its your Fitbit Versa, do not send in the charger or the bands. Take photos of your band to prove the problems with the claim. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Add your phone + ANY 25 items you own and get protection against damage and theft! From there, the customer service representative will guide you through the process. I thought it might be the charger but its the watch itself. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Use the arrows to choose products to compare. ). Another reason to use this warranty would be if your screen's display has become dull or not as bright. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. Shipping and handling charges may apply except where prohibited by applicable law. I really miss it. The one or two years is only for new devices. Fitbit Customer Supportvia the above methods. You also need to confirm you have not breached any warranty conditions. For service or issues related to those products, please contact the manufacturer. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Compare & save up to 40% with Securranty. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Just wanted to get an idea before I go purchase another one. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! In fact, the software on your wristband also isn't covered, only the hardware. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. Expert advice to the latest news. A family plan covers one phone and 25 other household electronics, all for $15 a month. . Your answer would be very much appreaciated. Which Fitbit model is this happening to? Thank you Review this article to learn how to locate your Fitbits serial number. Get the low-down on all things Fitbit legal. One claim only for any Lost phone per 12 months on eligible plans. By signing up you are agreeing to receive emails according to our privacy policy. Compatible Device:-Fitbit Blaze Smartwatch. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Shop for VINSOC Electronics & Mobiles on noon. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Could you please give me a contact customer service for Ireland? wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. A quick online search reveals several desperate people. I would like to ask if fitbit offers an international warranty. Click on Submit. Uh oh! All accessories originally included with your purchase must be included with your return. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Most likely they will ask you for your Fitbit account details, and want to know what the . Proceed to remove item from shopping cart. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. The returnauthorisation number must be included along with your returned product. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Returned Product(s) must be in good physical condition (not physically broken or damaged). No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. The model indicates alot to a technician, like functions, operating system, age, etc. It's all here. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Check How to use your photos as your Google Pixel Watch face. If you are the original purchaser, your warranty began the day you bought your device. Insuring your product with AKKO is so much more than protection. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Were very sorry to hear about the problems with your Fitbits screen. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"